Last updated: February 3, 2026
This Privacy Policy explains how Ecommercelab (trading as EmuStats, “we”, “us”, “our”) collects, uses, stores, and discloses information when you access or use our website, applications, and services (the “Services”).
This policy is intended to align with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you do not agree with this Privacy Policy, do not use the Services.
The Services may be used by:
If you use the Services on behalf of an organisation, you confirm you have authority to do so and to provide information (including Personal Information) to us.
“Personal Information” generally means information about an identified individual, or an individual who is reasonably identifiable.
We may collect the following categories of information:
Name, email address, login details (password is stored in hashed form), organisation name/details (if applicable), preferences, and account settings.
Information entered into the Services such as teams, players, rosters, fixtures, results, statistics, match notes, and related records. This may include player dates of birth and contact details (and, depending on what your organisation enters, details about parents/guardians).
Videos, images, documents, and other files you choose to upload for match analysis or record-keeping.
Subscription status, plan level, invoice details, and payment status. Payment processing is handled by Stripe and we do not store full card details.
Messages you send to support, feedback, and information you provide when you contact us.
Device type, browser type, operating system, IP address, pages viewed, feature usage, and event/log data used for analytics, performance, and security.
We use cookies/local storage and similar technologies for authentication, security, preferences, and analytics (see section 7).
We collect information when you:
If you are invited to an organisation’s account, your information may be provided by an admin (for example your name and email).
The Services may be used to manage teams that include minors.
If you upload or enter Personal Information about a minor (including date of birth and contact details), you confirm that you have a lawful basis to do so, including any required parent/guardian consent or authorisation.
If you believe Personal Information about a child has been provided to us without proper authorisation, contact us and we will take reasonable steps to investigate and remove it where appropriate.
We use information to:
We may create and use aggregated and/or de-identified data derived from the Services (for example platform analytics and performance metrics) to operate, improve, and develop the Services. This data is intended not to identify you or any individual.
We disclose information only as needed to operate the Services, including:
We use trusted third parties to help us run the Services (for example hosting, storage, logging/monitoring, email delivery, analytics, and security providers). This may include Cloudflare and Google services such as Google Analytics and Google Tag Manager. We only disclose information necessary for them to provide services to us and we take reasonable steps to ensure they handle information appropriately.
If you are part of an organisation account, information you provide may be visible to that organisation’s admins and authorised users according to the permissions set in the Services.
We may disclose information if required or authorised by law, or to protect rights, safety, and security (for example responding to lawful requests, enforcing our terms, preventing fraud, or addressing security incidents).
If we are involved in a merger, acquisition, restructure, or asset sale, information may be disclosed as part of that transaction (subject to confidentiality and applicable law).
We do not sell Personal Information.
We use cookies and similar technologies to:
You can manage cookies through your browser settings. If you disable cookies, some features may not work correctly.
We may process or store information in countries other than your own (for example where our service providers operate data centres). Where applicable, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable privacy laws.
We use administrative, technical, and physical safeguards designed to protect information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and you use the Services at your own risk.
If we become aware of a data breach that we are required by law to notify, we will take reasonable steps to comply with those obligations.
We retain information for as long as necessary to:
If you request deletion or close your account, we will take reasonable steps to delete or de-identify Personal Information, subject to legal, security, technical, and operational requirements. Some information may be retained in backups for a limited period.
Depending on your relationship with us and applicable law, you may request:
You can also update certain information through your account settings.
To make a request, contact us using the details below. We may need to verify your identity before processing requests.
If you have a privacy concern or complaint, contact us and we will respond within a reasonable time. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time. We will post the updated policy and revise the “Last updated” date. If changes are material, we may provide additional notice through the Services or via email.
If you have questions about this policy or our privacy practices, contact us at [email protected].
Legal entity: Ecommercelab, New South Wales.